Do you live in California? Check out our California Privacy Statement, which supplements this Privacy Policy.
Hey there! Welcome to POFLive's Privacy Policy.
This Privacy Policy applies from January 22, 2024.
If you live in the European Economic Area (“EEA”), the United Kingdom or Switzerland, the company responsible for your information under this Privacy Policy (the “data controller”) is:
MTCH Technology Services Limited
Live
1 Hatch Street Upper
Dublin 2
Dublin
D02 PY28
Ireland
If you live outside the EEA, the United Kingdom or Switzerland, or Japan, the company responsible for your information is:
Plentyoffish Media ULC
1133 Melville Street
Vancouver, BC V6E 4E5
To ensure you make the most of POFLive, we need some information about yourself so we can help you make the most of this experience, including finding live streams that may be of interest to you and/or helping you build your own community. Using POFLive also generates some information. For more fulsome information, see below.
Data you give us
Categories | Description |
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Profile Data | A short version of your profile on the Service you initially used to join POFLive is sent to populate your POFLive profile, notably your gender, age and location (city/country) alongside some technical information such as your geolocation (if available) or when you registered. You’ll also have the opportunity to provide additional information, for instance the type of streamers you’d like to watch. Some of this data may be considered sensitive or special in certain countries, such as details about sexual orientation, racial or ethnic origins. If you choose to provide this data, you consent to us using it as laid out in this Privacy Policy. |
Content | When you use POFLive, you may post photos, videos, audio, text and other types of content, such as your chats with other POFLive users. |
Purchase and Cash Out Data | When you purchase POFLive credits on the Service, we receive the details of the transaction (e.g., what you purchased, the date of the transaction, and the price) so you can use them on POFLive. Similarly, when you use the cash-out feature, we receive the details of the cash-out transaction. |
Marketing, Survey and Research Data | We sometimes run (i) surveys, focus groups, or market studies for research purposes and (ii) promotions, events or contests for marketing purposes. When you choose to participate, you give us information to process your entry and participation, as well as your responses to our questions and your feedback. |
Third-Party Data | When you choose to share with us information about other people (for example if you submit a query or report involving a POFLive user), we process this data on your behalf to complete your request. |
Customer Support Data | When you contact us, you provide us with information that may be necessary to help address your inquiry. Other people may also submit queries or reports involving you. Finally, our moderation tools and teams can collect additional data as part of their investigations. Further, we are part of the Match Group family of businesses. Match Group considers the safety and security of our users is a top priority. If you were banned from another Match Group service, your data may be shared with us to allow us to take necessary actions, including issuing warnings, suspensions, bans or others. Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure POFLive users safety and security. |
Data generated or automatically collected
Categories | Description |
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Usage Data | Using POFLive generates data about your activity, including how you use it (e.g., when you use it, actions taken, information shown to you) and how you interact with others (e.g., searching, communicating). |
Technical Data | Using POFLive involves the collection of data from and about the device(s) you use to access our platform, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, identifiers associated with cookies or other technologies that may uniquely identify a device or browser. For more information about cookies, check the cookie policy of the Service. |
The main reason we process your data is to provide POFLive and improve it over time. That includes recommending you live streams to watch, personalizing your experience, and just helping you make the most of POFLive. We also process your data to keep you and all POFLive users safe and secure while using the platform. We take this responsibility very seriously and we’re always working to improve our systems and processes to help protect you.
Purposes for processing your data | Grounds for processing your data | Categories of data processed (Those are described in Section 3 of this Policy) |
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To enable you to use POFLive, including:
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To enable payments, cash-out on POFLive, including:
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To improve POFLive and create new features, including:
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To keep you and other POFLive users safe on the platform and across Match Group, including:
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To comply with applicable law, establish, exercise and defend legal claims & rights, including:
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The categories of data shared will vary based on the specific circumstances surrounding each obligation, compelling interest or dispute |
Some of your information may be accessible to other POFLive users because it is part of your public POFLive Profile, because you shared information in a livestream or because you interacted with others on POFLive. We also share data with service providers who assist us in operating POFLive with other Match Group companies for the reasons laid out below and, in some cases, for legal and related reasons.
Recipients | Reasons for sharing | Categories of Personal Data |
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Other POFLive users | You share data with other POFLive users when you voluntarily disclose information on POFLive for others to see or hear (e.g., your public profile or information you share during a live streaming). If someone submits a report involving you (such as a claim you violated our Terms of Use), we may let the reporter know what actions we took, if any, as a result of their report. The same applies if you submit a report involving another user. |
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Service providers | We share data with vendors and partners who help us operate, promote and improve the POFLive experience. They provide us services such as data hosting and maintenance, analytics, customer care, marketing, advertising, cash-out processing, legal support, and security operations. | Depending on the service provided by the vendor or partner, it may include:
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Affiliates | We may share data with affiliates or receive data from them for the purposes laid out in Section 5 of this POFLive Privacy Policy. | The categories of data will vary based on the reason for sharing, but it may include:
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Law enforcement authorities | We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims. | The categories of data shared will vary depending on the specific circumstances surrounding the request, but it often can include:
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In the context of merger and acquisition, with our Affiliates or new owner(s) | We may transfer your data if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control. | The categories of data shared will vary based on the type of corporate transaction. It may include the entire organization data or only a specific subset such as Purchase Data. |
We may share and receive data about you within the Match Group family of businesses for the reasons laid out below:
Learn more about how Match Group companies work together.
Because we operate a global platform, the sharing of your data laid out in Section 4 involves cross-border data transfers to the United States of America and other countries that may have different laws about data processing. When we transfer personal data outside of the EEA, the United Kingdom, Switzerland or other countries whose data protection laws have been deemed adequate by the European Commission or other competent governmental bodies, we typically rely on what are called standard contract clauses. These standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data. Contact us [email protected] for a copy.
We want you to be in control of your data, including getting access to it, correcting it, deleting it and objecting to or restricting its processing. Depending on where you live, these may be rights available to you by law, under different names (e.g., right of access or right to know, right to delete, right to erasure or to be forgotten, right to opt-out, etc.). Some of these actions can be performed directly on POFLive. In addition, since POFLive is made available to you through another Service, we encourage you to read that Service’s general privacy policy for a description of the rights available to you and how you can exercise them. If you are a resident of Virginia, Colorado, or Connecticut, USA, if we deny your privacy request, you may be able to appeal by contacting us [email protected], and explicitly referencing “Privacy Request Appeal.” If you have concerns about the result of your appeal, you may contact the attorney general for your state.
In certain countries, including in the European Economic Area and the United Kingdom, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. You can find information about your data protection regulator in the European Economic Area here, and in the United Kingdom here. The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work or where an alleged infringement took place.
We keep your personal data only as long as necessary for legitimate business reasons (as laid out in Section 5) and as permitted by applicable law. You can close your account on the Service at any time, which will close your POFLive profile.
POFLive is restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the platform.
This policy may change over time. We will notify you before material changes take effect so that you have time to review the changes.
If you have questions about this Privacy Policy, you have different options below:
If you live in the European Economic Area, the United Kingdom or Switzerland:
[email protected]
By post:
Data Protection Officer
MTCH Technology Services Limited
POFLive
1 Hatch Street Upper
Dublin 2
Dublin
D02 PY28
Ireland
If you live outside the European Economic Area, the United Kingdom or Switzerland:
[email protected]
By post:
Data Protection Officer
Plentyoffish Media ULC
1133 Melville Street
Vancouver, BC V6E 4E5