POFLive

PRIVACY POLICY

Welcome to POFLive’s Privacy Policy. Thank you for taking the time to read it.
If you are a California resident, please see our California Privacy Statement, which supplements this Privacy Policy.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
This Privacy Policy applies from Nov 1st, 2023.

1. WHO WE ARE
2. WHERE THIS PRIVACY POLICY APPLIES
3. INFORMATION WE COLLECT
4. HOW WE USE INFORMATION
5. HOW WE SHARE INFORMATION
6. HOW MATCH GROUP COMPANIES WORK TOGETHER
7. YOUR RIGHTS
8. HOW LONG WE RETAIN YOUR INFORMATION
9. NO CHILDREN ALLOWED
10. JOB CANDIDATES, CONTRACTORS AND VENDOR REPRESENTATIVES
11. PRIVACY POLICY CHANGES
12. HOW TO CONTACT US
13. WHO WE ARE

The company responsible for your information under this Privacy Policy is:

Data Protection Officer
Plentyoffish Media ULC 1133 Melville Street
Vancouver, BC V6E 4E5

  1. WHERE THIS PRIVACY POLICY APPLIES
    This Privacy Policy applies to websites, apps, events and other services we operate under the brand POFLive. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.
    Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy — not this Privacy Policy — applies.
  2. INFORMATION WE COLLECT
    It goes without saying, we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.
    Information you give us
    You choose to give us certain information when using our services. This includes:
    When you create an account, you provide us with your phone number, as well as some basic details necessary for the service to work, such as your gender, date of birth, interests, preferences, who you’d like to connect with, etc.
    When you complete your profile, you have the option to share your sexual orientation, racial or ethnic origins, political affiliations and religious beliefs with us. Some of this data may be considered sensitive in certain jurisdictions. Where you provide such elements to us, you consent to us using it for the purposes identified and as laid out in this Privacy Policy. You can also share additional information with us, such as your interests, as well as content such as photos. To add certain content, like pictures, you may allow us to access your camera or photo album.
    When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us with information related to the purchases you make and our payment processors with information such as your debit or credit card number or other financial information.
    When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
    When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
    If you contact us (for example, through our customer care team or on social media), we collect the information you give us during the interaction.
    If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
    Of course, we also process your chats with POFLive and other users as well as the content you publish to operate and secure the services, and to keep our community safe.
    Information we receive from others
    In addition to the information you may provide us directly, we receive information about you from others, including:
    · Users
    Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
    · Social media
    You may decide to share information with us through your social media account, for instance if you decide to upload onto our services information, such as photos from one of your social media accounts (for example, Facebook or Instagram).
    · Other partners
    We may receive information about you from our partners where our ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our users’ safety and security.
    Information generated or automatically collected when you use our services
    When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.
    · Usage information
    Using the services generates data about your activity on our services, for instance how you use them (for example, when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (for example, users you connect and interact with, and when you exchanged messages with them).
    · Device information
    We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’s settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
    Information collected by cookies and similar technologies:
    We use and may allow others to use cookies and similar technologies (for example, web beacons, pixels and SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.
    Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including POFLive, do not currently respond to DNT signals.
    Other information with your consent
    · Precise geolocation data: If you give us your consent, we can collect your precise geolocation (latitude and longitude) from your device. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it, and our services that rely on precise geolocation may not be available to you.
    · Other information: We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video participate in streaming features on our services).
  3. HOW WE USE INFORMATION
    The main reason we use your information is to deliver and improve our services. Additionally, we use your information to help keep you and our community safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.
    A. To administer your account and provide our services to you
    · Create and manage your account
    · Provide you with customer support and respond to your requests
    · Communicate with you about our services
    · Personalize pricing, offer discounts and other promotions, and complete your transactions
    · Administer sweepstakes and contests
    B. To help you connect with other users
    · Recommend you to other users and recommend other users to you
    · Show users’ profiles to one another
    · Enable users to search for and connect with users
    C. To provide offers and operate advertising and marketing campaigns
    · Perform and measure the effectiveness of advertising campaigns on our services and marketing our services off our platform
    · Communicate with you about events, products or services that we believe may interest you
    D. To improve our services and develop new ones
    · Administer focus groups, market studies and surveys
    · Review interactions with customer care teams to improve our quality of service
    · Understand how users typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how users react to it)
    · Develop new features and services
    E. To prevent, detect and fight fraud and other illegal or unauthorized activities
    · Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members.
    · Better understand and design countermeasures against violations of our Terms of Use
    · Retain data related to violations of our Terms of Use to address the violation and prevent against recurrences
    · Enforce or exercise our rights, for example our rights set out in our Terms of Use
    · Communicate to individuals who submit a report, including what we’ve done as a result of their submission
    F. To ensure legal compliance
    · Comply with legal requirements
    · Assist law enforcement
  4. HOW WE SHARE INFORMATION
    Since our goal is to help you make meaningful connections, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, with other Match Group companies for specified reasons as laid out below and, in some cases, legal authorities. Read on for more details about how your information is shared with others.
    · With other users
    You share information with other users when you voluntarily disclose information on the service. Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.
    If someone submits a report involving you (such as a claim that you violated our Terms of Use or Community Guidelines), we may communicate to the reporter actions, if any, we took as a result of their report.
    · With our service providers and partners
    We use vendors to help us operate, distribute, market and improve our services, such as data hosting and maintenance, events, SMS communications, analytics, customer care, marketing, advertising, payment processing and security operations. We also share information with vendors who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising vendors.
    We follow a strict vetting process prior to engaging any vendor or working with any partner. Our vendors and partners must agree to strict confidentiality obligations.
    · For corporate transactions
    We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
    · With law enforcement / when required by law
    We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
    · To enforce legal rights
    We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
    · With your consent or at your request
    We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
    We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, location in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other Match Group companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our Cookie Policy.
  5. HOW MATCH GROUP COMPANIES WORK TOGETHER
    POFLive is part of the Match Group family of businesses.
    We may share information about you with our affiliates and they may share information about you with us, for the reasons laid out below:
    · To make all Match Group platforms safer, for instance by making sure that when a bad actor is found on one Match Group platform (for instance ours), they can be banned from all.
    · To assist each other in data processing operations, as service providers. This assistance may include technical processing operations, such as data hosting and maintenance, customer care, marketing and targeted advertising, analytics, finance and accounting, payment processing, service improvement, data security and fighting against spam, abuse, fraud, infringement and other wrongdoings.
    · To improve your chances at building significant connections with others, we may make you visible on other Match Group services or allow you to benefit from cross-platform functionalities. We will of course comply with applicable law and, where relevant, notify you of any such opportunity and allow you to agree or to refuse.
    · If you are located in the USA excluding California, Colorado, Utah, Connecticut and Virginia, to personalize your experience on Match Group platforms, including how you’re shown to other users and how others are shown to you, prices, discounts, ads and content you experience, to improve our marketing campaigns.
    · For other legitimate business purposes including corporate audit, analysis and consolidated reporting.
  6. YOUR RIGHTS AND CHOICES
    We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
    · Access / update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help [email protected].
    · Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
    · Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.
    · Account closure. You can close your account by using the corresponding functionality directly on the service.
    We also want you to be aware of your privacy rights. Here are a few key points to remember:
    · Access/know. You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. You can exercise your right to access by putting in a request to [email protected].
    · Delete/erase. You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request to [email protected].
    · Correct/rectify/update. You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us at [email protected] to rectify it.
    · Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact us at [email protected].
    For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request.
    Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that you are 18 years of age or older.
    In certain jurisdictions, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your information.
    If you are a resident of Virginia, Colorado, or Connecticut, USA, if we deny your privacy request, you may be able to appeal by contacting us by email at [email protected], and explicitly referencing “Privacy Request Appeal.” If you have concerns about the result of your appeal you may contact the attorney general for your state. Additionally, please note that we do not “sell” your personal data, or use it for “targeted advertising” or “profiling” in furtherance of decisions that produce legal or similarly significant effects, as those terms are defined by applicable law in your state, so no opt-out choice is necessary.
  7. HOW LONG WE RETAIN YOUR INFORMATION
    We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other users. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as laid out below:
    To protect the safety and security of our users, we implement a safety retention window of up to three months following account closure. During this period, we keep your information in the event that it might be necessary to investigate unlawful or harmful conducts. The retention of information during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.
    Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:
    a. We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents users give us for five years to evidence our compliance with applicable law.
    b. We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of download / purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent users who were banned or people who were found to be under the age of 18 from opening a new account, for as long as necessary to ensure the safety and vital interests of our users.
    c. Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings.
  8. NO CHILDREN ALLOWED
    Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the service.
  9. JOB CANDIDATES, CONTRACTORS AND VENDOR REPRESENTATIVES
    We also process the personal information of our job candidates, contractors and vendor representatives, as part of our recruitment and talent management operations and our management of the services that contractors and vendors provide to us. If you are a job candidate, contractor or vendor representative of POFLive, certain relevant terms of this Privacy Policy apply to our processing of your personal information, including the sections of this Privacy Policy that discuss the entity that is responsible for the processing of your personal information, transfers of personal information, rights you may have under applicable law, how to contact us and California-specific information.
    If you are a job applicant, the personal information we process about you may vary depending on the job you seek but typically includes what you provide to us as part of your job application as well as professional qualifications, background and reference information that recruiters or other third parties share with us. We use this information to support the recruitment process, which may lead to an employment contract. For contractors and vendor representatives, we may process identification information and work-related information, as necessary to manage our relationship with you and your employer, which is necessary for the performance of the services agreement, and to establish, exercise or defend potential legal claims. We may share personal information with service providers that assist us with recruitment and technical data processing operations as well as with Match Group companies (for instance if you have a business relationship with employees of an affiliate). We keep your personal information only as long as necessary for those purposes.
  10. PRIVACY POLICY CHANGES
    Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
  11. How to contact us
    If you have questions about this Privacy Policy, you have different options below: Online by email at [email protected] By post:
    Data Protection Officer
    Plentyoffish Media ULC 1133 Melville Street
    Vancouver, BC V6E 4E5