Online safety
Never share personal financial information or send money, especially over wire transfer, even if the person claims to be in an emergency. Wiring money is like sending cash – it’s nearly impossible to reverse the transaction or trace where the money went. Never share information that could be used to access your financial accounts. If another user asks you for money, report it to us immediately.
Protect your personal information
Never share personal information such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Monday) with people you don’t know. While you’re newly getting to know someone, avoid sharing details such as your children’s names, where they go to school, or their ages or genders.
Report all suspicious and offensive behavior
You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:
- Inappropriate requests for money or donations
- Underage users
- Harassment, threats, and offensive messages
- Inappropriate or harmful behavior in app or IRL
- Spam or solicitation including links to commercial websites or attempts to sell products or services
You can report any concerns about suspicious behavior in app, or contact our support team through our here
Protect your account
Be sure to pick a strong password, and always be careful when logging into your account from a public or shared computer. POFLive will never send you an email asking for your username and password information If you receive an email asking for account information, report it immediately.
Contacting POFLive
Please remember our team will never ask you for your password or to share your screen with us. If you need to contact our team, we recommend you contact us at [email protected]. We don’t have any active phone numbers, so please don’t call any numbers you find online claiming to be our support team.
Resources for help, support, or advice
Remember – even if you follow these tips, no method of risk reduction is perfect. If you have a negative experience, please know that it is not your fault and help is available. Report any incidents to [email protected], and consider reaching out to one of the resources below
If you feel you are in immediate danger or need emergency assistance, call 911 (U.S. or Canada) or your local law enforcement agency.
RAINN’s National Sexual Assault Hotline
1-800-656-HOPE (4673) | online.rainn.org | http://www.rainn.org
Planned Parenthood
1-800-230-7526 | http://www.plannedparenthood.org
National Domestic Violence Hotline
1-800-799-SAFE (7233) or 1-800-787-3224 | thehotline.org
National Human Trafficking Hotline
1-888-272-7888 or text 233733 | humantraffickinghotline.org
National Sexual Violence Resource Center
1-877-739-3895 | nsvrc.org
National Center for Missing & Exploited Children
1-800-THE-LOST (843-5678) | cybertipline.com
Cyber Civil Rights Initiative
1-844-878-2274 | cybercivilrights.org
VictimConnect – Crime Victim Resource Center
1-855-4VICTIM (855-484-2856) | victimconnect.org
FBI Internet Crime Complaint Center | ic3.gov
LGBT National Help Center
1-888-843-4564 | glbtnationalhelpcenter.org
Trans Lifeline
1-877-565-8860 (US) or 1-877-330-6366 (CA) | translifeline.org
If you are outside the US:
Additionally, if you are aware of anyone who violates our terms of use please report them to [email protected]